PRODUCTS AND PUBLICATIONS
Toolkits
The Best Practice Forum has produced a series of 'toolkits' to help you improve the productivity and profitability of your business. Each contains a wealth of Best Practice case studies and proven tips for success, in workbook, guide and CD ROM format. The topics include:
- Satisfying Your Customers
- Organising and Retaining Your Staff
- Improving Your Working Practices
Each contains a wealth of Best Practice case studies, proven tips for success and business ideas which you can take on-board and use in your business.
Research Reports
These are based on the findings of the University of Surrey's recent research into best practice in the hospitality, leisure, travel and tourism sector.
A series of 5 research booklets are available:
- Satisfying Your Customers
- Continuous Improvement and Innovation.
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