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| What Is Best Practice? |
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| CASE STUDIES |
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| Cream Restaurant |
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| Cream Rises Restaurant learns to make positive changes thanks to Profit Through Productivity Cream Restaurants Ltd owns three different style eateries located on Hartlepool’s Marina. The business was started 23 years ago by Krimo Bouabda who, with the help of his family, has been developing the company ever since. “Through Profit Through Productivity we were looking for new ideas and ways to improve on what we were already doing, in order to increase revenue and continually maintain customer loyalty,” explains Krimo. |
| 04 Dec 2008 |
| Bamburgh Castle |
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| Castle Well On Course Profit Through Productivity helps Bamburgh Castle move its business forward Bamburgh Castle sits in an area of Outstanding Natural Beauty and is one of the most iconic attractions in Northumberland. The castle has been a visitor attraction since the 1950s, and before that it was amongst other things a boys' school. |
| 03 Dec 2008 |
| Fenton Hill Farm |
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| Exceeding Expectations At Fenton Hill Farm Profit Through Productivity programme helps business chart a brighter future Fenton Hill Farm Cottages are situated on the edge of Northumberland National Park on a quiet working arable and livestock farm. The cottages are surrounded by scenic, open countryside with wonderful views of the Cheviot Hills. Hugh and Margaret Logan, tenant farmers, have farmed here for 28 years and diversified into tourism in 1995. To date they have added five self-catering cottages. |
| 02 Dec 2008 |
| Ivy Mount Guest House |
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| Ivy Mount on the Way Up Profit Through Productivity helps businessman market more smartly and gain the confidence to grow. Based in Eccles, Manchester, The Ivy Mount Guest House has been run for the last eight years by Paul Caroll. By signing up for Profit Through Productivity, Paul’s hope was to be exposed to new business ideas - he wasn't disappointed. "My assigned coach David Smart was brilliant," says Paul. "He made me think of loads of things I would never have thought of before." One of the first areas that came under review was cost. "We looked at things such as how much I have to earn before I break even; which meant considering all aspects of the business, such as the cost of producing breakfast, or how much I pay for a loaf of bread. As a result I shop more carefully and have made a saving of at least 20% on weekly purchases." |
| 02 Dec 2008 |
| Saughy Rigg Farm |
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| Guest House Recognises The Importance Of Quality Business gains confidence and profits thanks to Profit Through Productivity Saughy Rigg Farm in Haltwhistle, Northumberland is a country guest house run by Kath and Bradley Dowle. It was extended in 2003, and now has 11 rooms and a small restaurant. "We really liked the idea of someone knowledgeable taking an impartial look at our business" |
| 02 Dec 2008 |
| Twitchers Retreat |
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| Bed & Breakfast goes from Strength to Strength with the help of Profit Through Productivity Twitchers Retreat is a Four Star, Silver award winning Bed & Breakfast located a few minutes from the beach and close to beautiful country-side, woods and the wild and rugged coastline of The Wash. Twitchers Retreat boasts 3 lux-ury individually designed twin en-suite bed-rooms, a tranquil garden with a large pond and an abundance of wildlife. |
| 02 Dec 2008 |
| Zaks |
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| Zaks Uses Profit Through Productivity to Raise its Business and Customer Profile ZAKS Restaurants, has bee serving the diners of Norwich and Norfolk in the ‘American Tradition’ for over 30 years. With a choice of three unique diners to visit indulge and chill out in . The famed ZAKS 'Chargrilled Burgers' to the 'Speciality Diners'. Healthy options are available and the 'Junior ZAKS' menu satisfies many children’s appetites. |
| 01 Dec 2008 |
| Cafe 21 |
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| Restaurant On Course For Success Profit Through Productivity helps restaurant business improve communication skills The company, 21 Hospitality Group Ltd, currently owns four restaurants, but has plans for expansion. The business is based in Newcastle and employs over 160 staff. Terry Laybourne is both co-owner and Director. |
| 01 Dec 2008 |
| Chollerton Old Church Cottages |
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| Ringing in the changes at Chollerton Old Church Cottages Profit Through Productivity brings confidence boost for Northumberland business Chollerton Old Church Cottages near Hexham, Northumberland are 3 self-catering properties, which for the last 8 years have been run by Marilyn Framrose. "I first heard about Profit Through Productivity via Northumberland Tourism," she says. "I had previously worked as a teacher, so didn’t come from a business background and thought it would be interesting to see what I could gain from the programme." |
| 01 Dec 2008 |
| Cleveland Ironstone Mining Museum |
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| Museum moving forward Getting involved in Profit Through Productivity has helped Cleveland Ironstone Mining Museum promote itself to more visitors Cleveland Ironstone Mining Museum, which attracts around 5,000 visitors per year, recently participated in a Profit Through Productivity programme, which is funded by Single Programme and European Social Funding.“We were at a visit Teesvalley attractions forum meeting when we first heard about it,” says Janette Holt, the museum’s Company Secretary.“The programme was recommended to us as a way of getting some extra focus on the business.”Bryn Jones, former Head of Visitor Services at The Science Museum, London and one time Commercial Director at both The Alnwick Garden in Northumberland and The Lowry Centre in Manchester was the Profit Through Productivity coach assigned to the museum.“The first session was about getting to know the business and agreeing some objectives,” explains Bryn.“We then looked in more detail at the museum ’s marketing activity. |
| 01 Dec 2008 |
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