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| What People Say |
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WHAT PEOPLE SAY
"We are delighted with the improvement in staff retention and quality which has resulted."
Norman Lauritsen, Mansfield House Hotel, Tain
"The benefits have been remarkable. Our guest questionnaires have been marked at 98 per cent as good or excellent and staff are more confident and settled."
Andrew Shirmpton, Dolan Hotels, Jersey
"Morale has been improved as staff seem to feel they know what powers they have."
Chris Ling, Dalhousie Castle, Edinburgh
"The greatest challenge for the industry is improving the quality and performance of its workforce. Excellence Through People is a proven scheme to aid any business in the industry to achieve that."
Bob Cotton |
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